The Royal Albert Hall is recruiting for an enthusiastic and experienced Access Manager to join our Visitor Services team.

This newly created role will lead on advocating for Access at the Hall, focusing specifically on the customer experience at all points of the customer journey and advising on best practice. This role sits within the Visitor Services team and will work closely with the Visitor Services Managers and the Visitor Services Training and Development Manager. You will be responsible for devising and implementing an Access Action Plan to embed accessibility, both operationally and as a core principle ensuring all communication with visitors regarding Accessibility is consistent and accessible.

The successful candidate will have demonstrable experience of building and maintaining strong collaborative relationships, implementing best practice and influencing and supporting change across an organisation with a varied programme of events. They will also have excellent communication skills and experience of delivering training.

We particularly encourage applicants from those with lived experience of underrepresented groups, such as the Deaf, disabled, neurodivergent, Global Majority, and LGBTQIA+.

Please download our recruitment pack for further information and for details on how to apply. Please include a cover letter as part of your application.

The closing date for all applications is 5pm Friday 6 September 2024.

Applicants must be available for a first interview on the week commencing ­­­­­­­16 September 2024.

The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.

The Royal Albert Hall is a registered charity (no. 254543) and strives to be an equal. opportunities employer.